This is your practical guide to writing production-grade prompts—from debugging system prompts and designing tool calls to using meta-prompts for scalable, reliable AI behavior in support workflows.
The slide everyone asked for: Planning-based agent design
Writing our book in a Parisian café. Startup ideas, espresso, and the occasional waiter cameo.
At 14.ai, we believe prompting is the new interface—for using software and for building it. It’s a powerful shift in how teams create, automate, and define behavior in real time.
Reflections from our Paris offsite at Notre-Dame: on what holds things up, even when it’s not seen.
A glimpse into what customer support might have looked like during pyramid construction. Beer rations, camel APIs, and one very pointy top.
Why we didn’t just add AI to existing tools: we rebuilt support from scratch, agent-first.
Our YC interview lasted ten minutes. No script, no prep, just a Zoom call that kicked off a once-in-a-lifetime journey with Tom Blomfield and Tyler Bosmeny.
In this 30-minute advanced workshop, we'll go beyond triage and summaries to explore how to design prompts for real-world support agents, covering complex workflows, edge cases, and hardened prompt templates with built-in fallbacks.
At 14.ai, support isn't about tiers or ticket counts: it's about shared memory, fast coordination, and routing questions to the sharpest context. We're building that mindset into the product, too.
We rebranded to 14.ai. It's not a lucky number or a jersey: it's a mirror. A name that reflects our philosophy: no fluff, no faces, just digital intelligence built as it should be.
A hands-on guide to writing great prompts for your AI customer support agents.
No units. Just vibes.
We're excited to welcome Corey Mostero to the 14.ai team as our founding engineering intern. A Berkeley Applied Math student and Cal Hacks tech lead, Corey has been pushing to production since day one.
This week, founding engineer Maya Czeneszew attended the AGI House x Adaline Applied AI Summit, a private gathering of founders, CEOs, and product leaders focused on bridging the gap between AI capabilities and real-world product impact.
The Boston Tea Party as a customer support crisis: when tickets pile up, empires churn, and taxation needs representation.
We're hosting a workshop on building AI agents for support. This is a hands-on workshop where you'll learn how to write great prompts for your AI agents.
This week, our co-founder and CTO Michael Fester gave a talk at the AI Engineer World's Fair (June 3–5), a conference bringing together leading engineers and builders working on agentic systems, developer platforms, and AI infrastructure.
Introducing 14.ai: the end-to-end customer support platform designed from the ground up for AI-native teams.