Announcing our next workshop - Connecting AI support agents to real tools: Intro to MCP & integrations

Yesterday, we explored designing workflows for real-world support scenarios. Next week, we’re diving into MCP for Support Agents.

AKA how to make your AI do more than give polite apologies.

We’ll break down how to connect AI support agents to real-world tools using MCP (Model Context Protocol) and integrations, ensuring your workflows are robust and action-oriented.

You’ll walk away with:

A practical guide to leveraging MCP for tool-driven AI workflows Real-world integration examples (and how to avoid common pitfalls) Strategies for building AI support agents that act, not just respond Perfect for support teams, ops leaders, founders, AI builders, and anyone crafting tool-augmented support systems.

(and, yes, anyone wrestling with a clunky Zapier setup)

RSVP here.