Announcing our next workshop with Golf.dev - agentic MCP for support teams: Workflows, weaknesses, & resilience

This workshop is all about connecting AI‑powered support agents to real‑world systems using MCP (Model Context Protocol). We’ll explore how to wire up actions (ticket lookup, refunds, notifications), handle failures gracefully, and fortify your workflows against security threats.

You’ll walk away with:

1. A hands‑on understanding of MCP and how it powers tool‑based support workflows
2. Real-world integration examples, and what can go wrong
3. Tactics for designing secure, resilient, agentic support systems that don’t just respond, but act

Perfect for: Support teams, ops leaders, AI builders, founders, and anyone designing tool‑augmented support systems. Speakers: Wojciech Blaszak (CEO @ Golf.dev), Marie Schneegans (CEO @ 14.ai) and Maya Czeneszew (Founding Engineer @ 14.ai)