From SF to LA: Talking AI and Trust

From building AI agents in SF to answering 10,000 support tickets a day. And now speaking in LA. I’ll be on stage at Support Driven Summit this March.

The core of my talk is simple:
We stopped selling software. We started selling reliable support.

After running AI on thousands of real tickets every day, we realized something:
No one wants a tool, they want outcomes.

Resolved tickets.
Happy customers.
No chaos at 2am.

So instead of “here’s our platform”, we took responsibility for the performance.
AI is the engine. Service is the product. And we became the most productive support agents there exist.

At #SDSummitLA, I’ll share what broke, what changed, and what thousands of tickets a day teaches you about trust.

If you’ll be there, let's connect!