Hiring engineers to answer tickets

We hire AI engineers to answer our customers' support tickets until they automate them.

Most companies hire the cheapest labor possible to answer support tickets forever.

Brilliant engineers hate repetitive work, and have agency to do something about it. They'll answer "where is my order" maybe 5 times before they can't stand it anymore and automate it.

The people improving the AI are the same people who live in the trenches answering tickets.

Hire people too restless to answer the same ticket twice.