Meet 14.ai: The future of customer support

Today, we're announcing 14.ai, the Cursor for customer support.

Customer support is evolving fast. The old model - humans triaging queues in clunky ticketing systems - doesn't scale. And slapping an AI layer on top of legacy tools doesn't cut it anymore.

We can do so much better.

We spent the last year building and refining the AI infrastructure and integrating it into existing ticketing systems. But now it's time to break free.

14.ai is the end-to-end customer support platform designed from the ground up for AI-native teams.

Built for the way humans and AI are meant to work together, it enables a level of speed, clarity, and productivity that feels superhuman.

Every day you rely on outdated tools is a day your competitors get faster, more responsive, and more in tune with their customers.

Zendesk brought ticketing online in 2007. We're bringing it into the AI age.

Built in 2025, for 2025.