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July 17, 2025

We got mentioned in "All the wrong ways to think about AI customer support"
Heart dropped when we got the notification
Then we ctrl+f'd our name
We are using 14.ai to power our AI Support Agent experience. This gives us the backend dashboard experience for configuring, tweaking and testing agents, and the APIs and React hooks to integrate into our web app and build a custom feeling experience.
Let's go! Thanks Mux for the kind words.