July 17, 2025

Shoutout from Mux: Building thoughtful AI support

Shoutout from Mux: Building thoughtful AI support

We got mentioned in "All the wrong ways to think about AI customer support"

Heart dropped when we got the notification

Then we ctrl+f'd our name

We are using 14.ai to power our AI Support Agent experience. This gives us the backend dashboard experience for configuring, tweaking and testing agents, and the APIs and React hooks to integrate into our web app and build a custom feeling experience.

Let's go! Thanks Mux for the kind words.

Read the blog post here.