AI care coordinators patients actually trust.
Resolve clinical, billing, and logistics questions over email or live chat with HIPAA compliance baked in. Zero headcount required.
Concierge-level care without adding nurses
Support patients and policyholders with immediate, compliant interactions that pull context from your EMR, CRM, and billing tools in real time.
4.6
Patient CSAT
70%
Issues resolved by AI
Healthcare grade
Deliver better healthcare experiences, on every channel.
Answer benefits, prep, and billing questions instantly across email, live chat, Stripe invoices, and portals—backed by HIPAA, SOC 2 Type II, and GDPR compliance.
Guide patients through coverage questions and dependent enrollments without bouncing across portals.
- Look up deductible balances and prior auth status mid-conversation.
- Match members to in-network providers or programs in seconds.
- Log every response with HIPAA, SOC 2 Type II, and GDPR safeguards.
Let patients book, reschedule, and prep for visits via email or live chat—without holding for the front desk.
- Read visit notes and SOPs so instructions stay precise and empathetic.
- Escalate to clinicians automatically when symptoms trigger risk rules.
- Send reminders, fasting checklists, and portal links automatically.
Collect payments, set up plans, or process refunds through Stripe securely inside each thread.
- Email itemized invoices with CPT/ICD codes the moment they ask.
- Verify cards on file and update billing preferences via chat.
- Sync reconciled payments back to your PMS, CRM, and finance tools.
Email, chat, Stripe, and EHRs in one lane
Route questions from Gmail, Zendesk Chat, Intercom, or your portal into 14.ai and let it take action using live clinical and billing data.
Certified connectors for Athenahealth, DrChrono, Salesforce Health, plus custom APIs.
Compliance you can audit
Every touchpoint is logged with encryption, role-based access, BAAs, and jurisdiction-specific policies ready for auditors.
Resolve issues with speed and discretion
| Feature | Traditional BPO | 14.ai VIP |
|---|---|---|
| Per-patient cost | Nurses + BPO + overtime | Predictable usage-based |
| After-hours coverage | On-call rotations | 24/7 live chat + email |
| PHI safeguards | Manual QA + risky handoffs | HIPAA, SOC 2 Type II, GDPR baked in |
| Payment collection | Phone calls + voicemails | Secure Stripe links + plans |
| Clinical escalations | Sticky notes & paging | Automated, contextual handoffs |
See what 14.ai can do for your patients and policyholders.
Get startedHIPAA Business Associate Agreement provided at kickoff