Where support becomes experience.
14.ai helps brands deliver effortless, on-brand customer experiences. Beautifully, and autonomously.
For brands scaling fast without adding headcount
Stop juggling tickets, agents, and escalations. 14.ai routes, resolves, and personalizes every interaction, from a TikTok DM to a Shopify post-purchase email, without ever needing a BPO.
90%
Auto Resolution
<10s
Reply Time
All-in-one platform
Why Shopify + TikTok Shop brands choose 14.ai
A single workspace where AI feels bespoke, human agents focus on VIPs, and operations stay in sync.
AI senses intent and sentiment across TikTok Shop DMs, email, or chat, matching your tone of voice in seconds.
- Boost CSAT with replies that feel bespoke.
- Automatically prevent refunds and chargebacks by addressing the concern early.
- Turn one-off buyers into repeat customers with loyalty nudges.
Pull live Shopify and TikTok Shop order data straight into the conversation.
- Instant refunds and exchanges.
- Auto-generated re-order links and upsells.
- Fulfillment transparency without tabs.
Hook up every system in minutes
Connect Shopify, TikTok Shop, Stripe, and custom tools in one pass so AI can resolve the entire thread.
Plug 14.ai into your stack, map intents, and launch flows the same day.
Living knowledge that never goes stale
14.ai keeps a dynamic knowledge base synced with your latest FAQs, policies, and past support tickets so every reply is accurate.
The VIP plan: BPO-Level support, zero headcount
| Feature | Traditional BPO | 14.ai VIP |
|---|---|---|
| Cost | $5K-$50K/month | Fixed & scalable |
| Resolution time | Hours-days | Seconds-minutes |
| 24/7 coverage | Shift-dependent | Always on |
| Brand voice | Inconsistent | 100% on-brand |
| End-to-end resolution | Escalations galore | One AI, full closure |