Customer experience, without limits.
14.ai is the world's first fully AI-native customer service BPO. An end-to-end operation that replaces the bulk of human-powered work with autonomous AI agents. By taking over repetitive tickets, complex workflows, and high-volume customer touchpoints across every channel, we help teams focus on the moments that truly move the business: brand protection, high-impact exceptions, and the conversations that drive revenue, activation, and loyalty.
With 14.ai in place, customer operations scale effortlessly without adding headcount, and customers receive faster, more consistent resolutions than ever before.
14.ai is more than a service. We are setting a new standard for how support operations are run. A future where AI handles the day-to-day, where operations expand smoothly, and where support professionals evolve into orchestrators who elevate the entire customer journey. The result is a customer experience that becomes consistently excellent, with customer satisfaction reaching new highs. From first touch to long-term retention.
Marie Schneegans and Michael Fester
Founders, 14.ai
How we work
We combine software platform and service in one. Our AI ops team takes over your entire support operation at a fraction of the cost: setting up systems, training AI on your existing processes, and connecting everything from voice to backend order management and CRM.
Our AI engineers handle edge cases and undocumented procedures themselves, solving the cold start problem and achieving resolution rates that self-service AI solutions can't match. We deploy gradually, iterate fast, and expand into pre-sales, upsells, and retention, turning support into a revenue-generating operation.
Zero cold start
We learn from your existing setup and handle undocumented procedures, moving faster than any self-service solution.
Revenue generation
We expand into pre-sales, upsells, and retention, capturing opportunities that traditional support misses.
24/7, infinite scale, any language
Round-the-clock coverage that scales instantly with demand. In any language. No hiring, no onboarding, no limits.
Higher resolution rates
By orchestrating AI systems and handling edge cases, we achieve better outcomes than bolt-on solutions.
Single solution
Replace your ticketing system, AI plugins, and BPO contracts with one integrated platform.
Gradual deployment
We deploy incrementally and iterate fast, migrating you off legacy systems at your pace.
We meet your customers where they are
Industries we serve
Retail and e-commerce
Scale your Shopify and TikTok Shop support with instant, personalized experiences.
Healthcare
Deliver compliant, empathetic patient support at scale with AI-powered automation.
Financial services
Secure, compliant customer support for banking, fintech, and financial institutions.
Technology
Empower self-serve SaaS platforms with intelligent, scalable support automation.
What you get
Dedicated AI experts
A team of AI engineers who operate, monitor, and continuously improve your AI support system. You become the reviewer and manager, we handle the bulk of the work.
Unified dashboard
Review all conversations, track metrics, and generate deep reports for product, leadership, engineering, sales, and marketing teams.
AI system of record
Your knowledge base stays current automatically. The AI learns from every interaction and keeps documentation up to date.
Performance monitoring
Track quality and performance of AI interactions in real time. Jump in for high-touch moments like important upsell opportunities or strategic customer conversations.
Human intervention, at-will
We aim for 100% autonomous ticket resolution. You jump in when you want to, not when you need to. We become the human liaison for edge cases while you focus on strategic conversations.
One line item on your expense sheet
| A | B | C | |
|---|---|---|---|
| 1 | Customer Service Operations - Q1 2026 | ||
| 2 | |||
| 3 | Vendor | Category | Monthly cost |
| 4 | Zendesk, Gorgias, Freshdesk | Ticketing system | $X,XXX |
| 5 | AI agent | AI bolt-ons | $X,XXX |
| 6 | Acme BPO | Outsourced support | $XX,XXX |
| 7 | |||
| 8 | 14.ai | AI-native BPO | $— |
| 9 | |||
| 10 | * Replaces ticketing system, AI plugins, and BPO vendor with single solution. | ||